Refund policy

1. Money-Back Guarantee: You have 90 days from the delivery date to submit a refund claim for eligible one-time purchases.

2. Limit on Refund Quantity: Only up to 2 products per customer are eligible for a refund. Requests for a refund on more than 2 products will not be accepted.

3. For order cancellations, refunds are processed immediately. The time it takes to reflect on your transaction depends on your payment method.

• • If the order is canceled before shipping, you'll receive a full refund, including shipping fees.
• • If the order has already shipped, your refund will exclude shipping fees & a 20% deduction will be applied for processing and handling costs.

1. Misuse or Unauthorized Purchases:

• • We do not accept returns or issue refunds for products that have been misused, intentionally damaged, expired, discontinued, or purchased from unauthorized resellers.
• • Misuse includes: exceeding the recommended dosage, improper storage (e.g., exposure to heat or moisture), mixing with other substances against guidelines, or using the product in any way not aligned with its intended use.

2. International Orders:

No refunds are offered for international orders, except under special circumstances at our discretion. "International" is defined as any and all countries outside of the United States of America.

3. Subscription Orders:

All subscription orders are excluded from the guarantee. We recommend trying products via one-time purchase before subscribing.

4. Delivery Issues:

Lost-in-transit items, damaged packaging, or orders marked as "delivered" but not found. In such cases, we're happy to offer a replacement, but refunds are issued at our discretion.

5. Incorrect or Incomplete Address / Unclaimed Packages:

• • Orders with inaccurate or incomplete addresses, unclaimed parcels, or deliveries marked as "delivered" but not received due to customer error are not eligible for a refund.
• • An incomplete address includes any order missing essential delivery details such as: Street number or name, Apartment, suite, or unit number (if applicable), City, State, Postal/Zip code, City, or country information
• • Please double-check your shipping details before placing your order to make sure everything is accurate. Unfortunately, we are not liable for delivery issues resulting from incorrect or incomplete information.

6. Refusal of Delivery & Failed to pick up:

• • Orders returned due to the customer refusing to accept delivery are not eligible for a refund.
• • Orders returned because the customer declined to pay customs or import duties and refused delivery will not be refunded.
• • Orders returned because the customer failed to pick up the package are also not eligible for a refund.

7. Fraud or Policy Abuse:

If there's evidence of fraudulent activity or repeated refund claims, we reserve the right to deny the request.

8. Loyalty Program, Discounted or Promotional Items:

• • Products purchased under promotions or discounts are typically not eligible for refunds.
• • Refunds are not applicable to purchases and partial payments made using Loyalty Program (store credit/reward points).

9. Failure to follow Return Process:

• • If the return process is not followed correctly (e.g., no prior request, missing info, or sending items without approval), no refund will be issued. You can find more details about our return policy here: [link].
• • We only accept returns within the U.S., and only if approved in advance. Returns are requested on a case-by-case basis to help us improve product quality. Unauthorized or improperly submitted returns will not be refunded.
• • We do not accept returns for international orders. Partial refunds up to 50% or reshipments may be considered on a case-by-case basis, at our discretion.

10. Used or Opened Products:

Some products may only be refunded if they are unopened and unused.

11. Product Experience & Sensory Feedback

Complaints related to taste, color, or scent are not eligible for a refund, as we do not process returns based on subjective sensory feedback.

12. Incorrect Purchases

• • Buyer's remorse, change of mind, or accidental over-ordering
• • Customers are responsible for ensuring they order the correct products and quantities for their individual needs.

If you're unsure about which product to choose or how much to order, we strongly encourage you to contact our Customer Experience Teambefore placing your order. We're happy to help you make the best choice!

PayPal:

• • At Wellness Nest, we typically process PayPal refunds within 1–2 business days from the time your request is approved – Once processed, PayPal refunds take effect instantly and will reflect in your PayPal balance in real-time.
• • Please note: If you use PayPal echeck, it typically takes 4–7 business days, and in some cases up to 10 business days, for the payment to clear — as estimated by PayPal.PayPal can only issue the refund after the eCheck has successfully cleared.
• • If your eCheck has not cleared and the refund has not been received after 10 days, kindly contact usfor best assistance.

Credit and Debit card:

• • Processing time varies depending on your card issuing bank's turnaround time. This can range anywhere between 5 to 10 banking days before it's reflected in your bank statement.
• • We recommend contacting your bank first if the refund is not reflected in your bank statement after 10 business days. Once you have received an update or confirmation from your bank, kindly reach out to us with the details so our team can assist you further and provide the best possible support.